John Engates joined Rackspace in August 2000, just a year after the company was founded, as Vice President of Operations, managing the datacenter operations and customer-service teams. Two years later, when Rackspace decided to add new services for larger enterprise customers, John created and helped develop the Intensive Hosting business unit. Most recently, John has played an active role in the evolution and evangelism of Rackspace's cloud-computing strategy and cloud products. John currently serves as Chief Technology Officer. John is also an internationally recognized cloud computing expert and sought-after speaker at technology conferences. Prior to joining Rackspace, John was a founder and General Manager at Internet Direct. John is a graduate of the University of Texas at San Antonio and holds a B.B.A. in Accounting.